Job Title: IT Specialist - Computer & Network Technician Level I\II
Job Location: Buford, GA, USA
Employment Type: Full-Time
Job Summary:
Computer and Networking Tech position with great growth potential. Our ideal employee will demonstrate a can-do attitude and a desire to chart a great career in IT. He/she will also encourage and build positive relationships with co-workers and clients.
Responsibilities and Duties:
- Serve as first point of contact for customers seeking technical assistance over the phone, email or ticketing system.
- Perform remote troubleshooting through diagnostic techniques and relevant questions.
- Determine the best solution based on the issue and details provided by the customer.
- Work with the existing IT Team to collaboratively resolve issues.
- Document and update daily support incident tickets clearly and precisely.
- Record issue resolution in help desk ticketing system.
- Exceptional customer service and communication skills; consistently conveys competence and concern to end users.
- Provide accurate, timely solutions to end-user computer, server and networking problems to ensure continuous end user productivity.
- Responsible for provisioning and installing Desktops and Laptops in a timely and efficient manner.
- Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolutions.
- Participates in projects on modern technology and service directions.
- Assist with large-scale projects.
- Provide Mobile OS troubleshooting on Android devices, iPhones.
- Provide support on moves and relocations.
- Occasionally Responsible for desktop support in off-site locations.
- Research new and existing technologies and provide recommendations.
- Working knowledge of TCP\IP and Networking and Routers, DHCP, DNS etc.
Qualifications and Skills:
- Windows 10 workstation, Windows Server and support expertise and knowledge of Mac OSX\Linux a plus.
- Office 365, SharePoint, Skype and OneDrive.
- Experience working with Active Directory and Group policies synched with Azure Active Directory.
- Experience working with Desktop/Server hardware components.
- Experience using Antimalware products and central management.
- Working knowledge of Microsoft Office Products.
- Working knowledge of mobile devices and enterprise deployment and support
- Ability to communicate technical guidance and instructions to users on the use of Desktop and/or software, hardware peripherals.
- Ability to document work in progress.
- Experience working with Handheld devices (Android, iPhones, iPads, Macs)
- Ability to simultaneously support users and complete small projects.
- Voice and Multimedia experience over an IP network.
- Mobile, IOS, Android troubleshooting.
- Experience with VoIP telephony solutions.
- Network+ and\or Security+ and A+ preferred.
Apply For Position
Please begin the application process by submitting the below form. You should receive an email within 30 minutes confirming that you have been added to our database of applicants. You will need to respond to that email with a copy of your resume to continue with the application process.
* Be sure to check your spam folder if you do not receive the email.
What we do
Southeastern Technical is an MSP/MSSP who works with corporate customers in a variety of corporate environments. We have a fun, highly-skilled team that does not utilize tiered support levels, so any applicant can be expected to become highly-skilled and cross-trained in every discipline and to become a truly exceptional technician with emphasis on corporate networking and security.
